Terms & Conditions

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Refund Policy / Money Back Guarantee

At MSD Global Inc, ensuring client satisfaction is a top priority, and they strive to offer top-notch services as per the packages available on their website. If any client is not pleased with the quality of work, they can reach out to the company directly at 754 203 8753

or send an email to info@msdglobalinc.com

Refund requests will be processed in accordance with the arrangement provided below:-

1. When the initial service concepts are presented to you, you can ask for modifications. However, once you have approved the designs, any further changes will come at an additional cost, and there will be no provision for refunds

2 If you request a refund before the delivery of the initial design and concepts, you will be entitled to receive it (with a 10% deduction for service and processing fees).

3. If a request for a refund is submitted within 48 hours of the initial delivery, the customer can receive a refund of 66% of the purchase price, but a service and processing fee of 10% will be deducted from the refund amount.

4 If a request for a refund is submitted within 48-120 hours after the initial design delivery, then the requester can receive a refund of 33% of the payment (excluding a 10% fee for service and processing).

5 Refund requests made more than 5 days after the initial delivery will not be accepted. Nevertheless, you can reach out to us regarding any issues as we strive for complete customer satisfaction.

6 If you haven’t done anything with your order for 30 days after placing it, you won’t be able to get a refund. If you want to start working on your design order again, there will be a fee based on your specific project.

7 Once the final files are delivered you do not qualify for refund.

8 Once the storyboard for the video animation package has been delivered and approved, or the video animation has been launched, there will be no possibility of receiving a refund.

9 If the initial animation is delivered successfully, any requests for a refund regarding Service packages will no longer be valid.

10 The Fair Usage Policy is relevant to all revision requests, and it states that each customer can request up to three rounds of revisions per phase to ensure that the policy is adhered to. If a customer wants a refund, they should contact the support department. MSD Global INC has the authority to evaluate refund requests on a case-by-case basis based on the violation of the user agreement. For MSD Global INC

Custom packages, refund will be applicable the same as it is on the single packages.

11 Suppose you request both logo animation and web design services, and you accept the logo animation. In that case, you can request a refund for the video animation service only during the initial design phase.

12 In order to request a refund, there must be a valid reason that aligns with the design brief and customer feedback for revisions. If the concept has been designed according to the brief, a refund will not be granted, but additional revisions will be offered until the customer is completely satisfied.

13 The guarantee of receiving your money back depends on the condition that the order was placed with genuine intention. If a customer places design orders with multiple agencies for the same job in order to receive a refund, we will not consider it as a genuine intention. In this situation, we may refuse to process the refund request.

14 Before finalizing a design, customer feedback is required for all design jobs. Therefore, it is reasonable for the customer to participate and provide feedback in order to achieve the desired outcome. If our video animation and illustrations are found to be considerably similar to another existing logo animation design, our 100% unique design guarantee entitles you to a re-draw. If any similarity exists, it will be purely coincidental, and MSD Global INC will not be held responsible or liable for any compensation in such cases. Copyrighting the artwork is the client’s responsibility.

What is the process for requesting a refund?

In order to ensure that your request for a refund is granted, you must fulfill the requirements listed below.

To obtain a refund, you can reach us using one of three available methods and clearly stating the reason for your request.

1 Toll free # 754 203 8753

2 Live Chat

3 info@msdglobalinc.com

• We will either use our revision policy to address your issue promptly or send you an email approving your request for a refund from our refund department. If a refund is given, MSD Global Inc will obtain the design rights, and you will not be allowed to display any version of the design provided by the company. It’s important to note that:
• As the company will be taking ownership of the design rights, you acknowledge and accept that you will not possess any right, either directly or indirectly, to use any content, work product or media, and you will not have any ownership stake in them.
• MSD Global Inc will collaborate with Government Copyright Agencies to disclose Copyright Acquisition information for the refunded designs. This information will prevent the designs from being reused as original designs in the future. If you have any queries or apprehensions regarding our Refund Policy, kindly contact us at info@msdglobalinc.com by clicking on this link.

My Account

Utilizing the account area is an appropriate means of communication, and it is the client’s responsibility to monitor it for any issues, inquiries, or supplementary details needed by the designer. Failure to check or utilize the account area regularly will not justify a refund. Nevertheless, if you are unsure about using the area, you can seek assistance from the customer

support team at any time.

Quality Assurance Policy

Our aim is to ensure that designers adhere to particular requirements and conduct adequate research while infusing creativity into all aspects of their work

100% Satisfaction Guarantee

We continue working on the project until our clients are pleased with our designs, depending on the package you have chosen.

Domain and Hosting

If you opt for video animation packages, you will receive free domain and hosting, if it applies. You can set up the email accounts provided with these packages on third-party software like Outlook. Each email account comes with 10MB of storage. However, if you are not using our hosting service for your video animation, we will not offer email accounts.

Delivery Policy

The policy for delivery states that all design order files will be sent to the client’s account on the specified date mentioned in the order confirmation, along with an email notification. The policies related to revisions and refunds are applicable based on the delivery date and time of the design order to the client’s account. Customized design orders are typically delivered via email within 5 to 7 days of placing the order, but a rush delivery service is also available for an additional fee, which provides logo animation samples within 48 hours. If any further assistance is required, the 24-hour customer support center can be contacted.

Record Maintenance

Once we give you the final files, we will maintain a record of your completed design. In case you need the final files again in the future, we can provide them to you upon your request.

Customer Support

Our customer support is available 24/7 to assist with your inquiries and concerns. You may reach out to us at any time, and we ensure prompt replies.

Communication Policy

You acknowledge that MSD Global Inc cannot be held accountable for any messages received from email addresses or toll-free numbers that are not affiliated with their official domain, “info@msdglobalinc.com” or any toll-free numbers listed on their video animation. MSD Global Inc will not be responsible for any harm resulting from such correspondence. They will only take responsibility for communication sent through email addresses associated with their own domain or toll-free numbers listed on their website.

100% Unique Design Guarantee

MSD Global Inc LLC ensures that all the video animations and illustrations created for their clients are original and custom-made to fit their specific needs. This guarantees that the clients will receive unique and impressive video animations and illustrations that are tailored to their requirements.